Refund policy

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Shipping and insurance are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at starhelio@outlook.com. 

Please Note: All customers are in charge for return shipping and must provide a valid tracking number to be eligible for refund.

You can always contact us for any return question at starhelio@outlook.com.

 

Customized / Personalized Product

All personalized items are handcrafted and customized with care, therefore we don’t usually accept returns or exchanges on customized jewelry/gift unless the fault was ours. However, we understand that these pieces are very sentimental and important, so if you do have an issue with your product, please feel free to contact us, and we can solve the issue.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Cancellations

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun. If you wish to cancel your order after it has been processed there may be a $15 Restocking Fee.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note: Refunds may take up to 10 business days to process depending on your banks.